Customer Service Representative – Entry Level

THE GEM Inc.Richmond, VA
$38,000 - $52,000

About The Position

We are seeking a motivated and customer-focused Entry Level Customer Service Representative to join our growing team. This position is ideal for individuals who enjoy working with people, solving problems, and creating positive customer experiences. As a Customer Service Representative, you will support customer and client relationships through professional communication, problem-solving, and personalized service. You will work closely with internal teams to ensure customer needs are addressed while developing valuable skills in customer relations, communication, sales support, and business operations. No prior customer service experience is required. We provide training and professional development for individuals who are eager to learn, grow, and build a career in a customer-focused environment.

Requirements

  • Strong verbal and written communication skills
  • A positive and professional attitude
  • Ability to work well with customers and team members
  • Strong listening and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Dependable work ethic and willingness to learn
  • Ability to work independently and as part of a team

Nice To Haves

  • No prior customer service experience is required.

Responsibilities

  • Provide friendly, professional, and knowledgeable customer service
  • Communicate directly with customers to answer questions and provide assistance
  • Build and maintain positive relationships with customers and clients
  • Identify customer needs and provide appropriate solutions
  • Support customer retention and satisfaction initiatives
  • Maintain accurate customer information and documentation
  • Assist with customer outreach, promotional campaigns, and client programs
  • Collaborate with team members to improve customer experiences
  • Participate in ongoing training focused on communication, service strategies, and professional growth
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