Customer Service Representative (Weekends)

Champion & Nash HVAC • Houston, TX

3h • Remote

About The Position

We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. The shift for this position is Thursday - Sunday from 8 am - 6 pm.

Requirements

• 2+ years of customer service, call center, or dispatch experience (home services experience preferred)
• Strong communication skills with a professional, customer-first approach
• Ability to schedule, prioritize, and manage service calls in a fast-paced environment

Nice To Haves

• Proficiency with ServiceTitan is a plus
• HVAC knowledge is a plus, but not required

Responsibilities

• Answer and book incoming calls promptly using established scripts
• Collect accurate customer information and schedule the correct job type
• Overcome objections and resolve customer concerns empathetically
• Maintain KPIs, including booking rate, call time, memberships, and call volume goals
• Confirm and follow up on appointments, including outbound scheduling as needed
• Promote current memberships, promotions, and add-on services

Benefits

• Competitive Pay
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Paid training opportunities
• Countless internal career growth opportunities
• Company paid holidays
• 3 weeks of PTO
• Paid Parental Leave Policy
• Company Branded Attire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed