Customer Service Representative
Ultralux Health•American Fork, UT
•Hybrid
About The Position
UltraLux Health is a rapidly growing e-commerce natural health and wellness company dedicated to providing first-class customer service. We are seeking to expand our customer service department with talented individuals who can help us maintain our high standards. This role involves direct interaction with customers across various channels to ensure a positive and supportive experience.
Requirements
- 1-2 years of customer service experience is preferred.
- Strong communication skills, both written and verbal.
- Must be an organized individual.
- Must be willing to take phone calls.
- Comfortable using computers and the ability to learn new software quickly.
- Experience with Hubspot (or a similar CRM) is a huge plus.
Nice To Haves
- Experience with Hubspot (or a similar CRM) is a huge plus.
Responsibilities
- Answering customer emails, chats, and phone calls.
- Following up with customer orders and ensuring positive interactions.
- Initiating returns, cancellations, and product changes for customers.
- Updating customer profiles on HubSpot.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Assisting customers over the phone to place orders through our website or manual invoices.
- Following up with customers regarding failed orders.
- Conducting email outreach for customer feedback.
- Proactive phone outreach to current customers concerning recent orders, customer retention, and introducing other product lines.
- Following procedures to prevent returns and ensure a great customer experience with products.
Benefits
- Competitive pay
- Time off policies
- 12 paid holidays per year
- Health benefits including medical, dental, and vision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
