Customer Service Representative
About The Position
Crash Champions is a rapidly expanding and dynamic brand in the collision repair industry, recognized as the largest founder-led multi-shop operator (MSO) in the U.S. The company also manages the Crash Champions LUXE | EV Certified brand, specializing in highline and luxury EV repairs. With over 650 advanced facilities across 38 states, Crash Champions, founded in 1999 by industry veteran Matt Ebert, prioritizes a 'People First' approach to superior collision repair service. The company's vision is to champion people and deliver exceptional service.
Requirements
- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and/or emails daily.
- Attentiveness and patience.
Responsibilities
- Ensure prompt and professional greeting and assistance to all customers and prospective customers.
- Maintain a clean workspace, as it serves as the initial point of contact for customers.
- Effectively manage all incoming phone calls, walk-in inquiries, and written correspondence, directing them to the appropriate personnel or department.
- Provide clerical and administrative support to General Managers and Service Advisors.
- Handle receivables, payables, data entry into the accounting system and various spreadsheets, and balance month-end statements.
- Perform other related duties as assigned.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
