Customer Service Representative

South Country Equipment • Mossbank, SK

14d • Onsite

About The Position

South Country Equipment is an 8-location John Deere dealer network operating through southern Saskatchewan. We are a family-owned business that values teamwork, mutual support, and innovation in the agriculture industry. We are committed to ensuring our farmers are educated and equipped to advance their operations. Our culture emphasizes team member success, with individuals who are team-oriented, eager for challenges, friendly, understand their role in achieving larger goals, and are passionate about supporting agriculture in their community.

Requirements

• 2-3 years of customer-facing or retail experience
• A relationship-focused perspective to customer service and a love for helping people
• Strong attention to detail
• Basic to intermediate computer skills
• Problem-solving skills and the ability to come up with creative solutions

Nice To Haves

• A mechanical inclination or a farming background would be considered an asset

Responsibilities

• Act as the customer-facing representative of the parts department, maintaining customer relationships.
• Be the first point of contact for customers entering the locations.
• Utilize parts software to accurately and efficiently meet customer parts needs.
• Provide professional consultation to customers to determine their needs through face-to-face interaction, phone, and written communication.
• Support farmers throughout the year by ensuring they have the necessary parts to keep their equipment operating.
• Develop relationships with farmers to provide enhanced support.
• Provide input and assistance in inventory control.
• Maintain a professional retail environment.
• Operate within a cyclical environment requiring extended hours during the farming season, including evenings and weekends, and participate in an on-call rotation.

Benefits

• Training and development opportunities
• Career growth opportunities
• A welcoming family owned and operated organization that puts individuals first
• Opportunity to represent John Deere and support growers in food production
• Utilizing John Deere and outside sourced professional training to support with continuous learning
• Autonomy to set you up for success and allow you to be part of the innovation within agriculture
• Paid overtime hours
• Pension plan
• Health benefits
• Dental care
• Life insurance
• Vision care
• Paid time off
• Store discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed