Customer Service Representative

Survitec Group Limited•Miramar, FL

23d•Onsite

About The Position

Survitec Group Florida is looking for a detail-oriented, good communicator with passion about delivering exceptional customer service and building lasting relationships. The Customer Service function plays a critical role in ensuring the safe, compliant, and timely delivery of onboard fire inspection, lifeboat inspection, and marine safety services and products to customers operating in highly regulated maritime environments. Serving as the primary interface between vessel operators, service stations, technicians, and commercial teams, Customer Service professionals coordinate inspection schedules, process quotations and service orders, manage certification and compliance requirements, and respond to complex operational inquiries. Their deep understanding of maritime regulations, safety equipment servicing requirements, vessel operating schedules, and Survitec's technical capabilities helps customers maintain regulatory compliance while minimizing vessel downtime. Beyond transactional support, the team builds trusted customer relationships by proactively coordinating service activities, resolving escalations, communicating inspection findings and service recommendations, and providing critical insights that support customer retention, business growth, and the continued protection of lives at sea. Through exceptional service, operational coordination, and technical knowledge, Customer Service serves as a key contributor to Survitec's mission of helping customers stay compliant, operationally ready, and trusted to protect lives. You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career.

Requirements

Excellent at building customer relationships and delivering customer-centric solutions.
Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.
Skilled in timely decision-making to keep the organization moving forward.
Strong analytical skills for solving complex problems.
Adaptable to shifting demands and handling conflict with minimal disruption.
High School Degree required.
Proven independent work experience.
Fluent in English and Spanish (written and spoken).

Nice To Haves

Marine industry experience is a plus.

Responsibilities

Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.
Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.
Respond to complex customer inquiries providing advanced product and service information.
Proactively engaging with customers to foster new connections and deepen existing relationships.
Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.
Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.
Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.
Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.
Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.
Contribute to an inclusive team environment where team members feel valued and appreciated.
Deliver exceptional service to encourage continued use of Survitec’s products and services.
Perform other duties as assigned by your manager.