Customer Service Representative (Seasonal Part-Time)

Brushfire•Fort Worth, TX

4d•Remote

About The Position

The primary responsibility of this position is to answer calls and respond to emails from event attendees. Our Attendee Support team provides outstanding customer service to event organizers that use the Brushfire platform. In addition, our Attendee Support team members assist event organizers with changes to their events, placing and changing orders, and more, while following the event’s stated customer service policies. This position is primarily for weekend hours, Saturday and Sunday between 8am - 6pm, and weekday afternoon/early evenings, no later than 8 pm. This is a part-time work-from-home position. The primary time frame for this position is from October - December. Looking to HIRE IMMEDIATELY.

Requirements

Attentive listening and concise verbal communication skills
English speaking and hearing ability to effectively and efficiently communicate over the phone.
Computer, internet, and keyboard proficiency.
Thrives in a team environment while collaborating with others to solve problems.
Interact with customers and team members and provide clear, helpful and correct information.
Calm and composed under high call volume periods or escalated customer interactions.
Motivated to learn independently without guided instruction.
Practice good organization and time management

Nice To Haves

Bilingual applicants

Responsibilities

Answer calls and respond to emails from event attendees.
Provide outstanding customer service to event attendees on behalf of event organizers that use the Brushfire platform.
Assist event organizers with changes to their events, placing and changing orders, and more, while following the event’s stated customer service policies.