Customer Service Representative - Seasonal

Williams-Sonoma Customer Care Centers • Charlotte, NC

1d • Remote

About The Position

Williams-Sonoma Inc. is seeking Seasonal Full Time Customer Service Representatives for remote roles. This position is ideal for individuals who love helping people, thrive in fast-paced environments, and want to work from home making a positive impact daily. The role is perfect for those who bring positive energy, solve problems with confidence, and appreciate great products and employee discounts.

Requirements

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills - Ability to de-escalate and resolve issues professionally
• Problem-solving mindset - You think fast and adapt quickly
• Integrity and reliability - You do the right thing, even when no one is watching
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently
• Must provide own qualifying equipment and reliable internet connection.
• Required Computer Setup: Desktop, all-in-one computer or traditional laptop with Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.
• Minimum 6 GB of RAM; 8 GB or more recommended.
• Minimum screen resolution of 1920 × 1080.
• Google Chrome.
• Current antivirus protection.
• Enough available storage to install required systems.
• Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.
• Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
• Required Equipment: External mouse, Keyboard, Webcam, Wired USB headset. Wireless and Bluetooth headsets are not supported.
• Computer and internet connection must pass pre-employment System Checker.
• Internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed.

Nice To Haves

• Recommended headset models include the Jabra Evolve 20 UC and Logitech H390.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.
• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

Benefits

• $15.00/hr
• Recognition based incentives and bonuses for top performers
• Training, coaching and early conversion opportunities to build your career within our holiday season
• Employee discounts and perks (up to 40% off most products and brands)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed