Customer Service Representative

First Bank•Goldfield, IA

3d•Onsite

About The Position

As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our customers. You will also open new accounts for customers and assist in addressing customer questions. This is a part-time position. Hours are Monday, Wednesday, and Friday from 8:45am - 4:00pm. This position also requires availability on Saturdays from 9:00am - 12:00pm on a rotating basis (about 8-12 Saturday per year).

Requirements

Communicate effectively
Interact with others in a welcoming and professional manner
Keep private information confidential
Basic computer skills
High school diploma or equivalent
1 year of customer service experience

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
Create money orders, official checks, etc.
Scan transactions into system for processing
Provide timely, courteous and professional customer service to all customers
Build relationships with customers to better understand their banking needs
Assist customers with resolution of account concerns and issues
Promptly and cheerfully answer phone calls and greet in a professional manner.
Accurately process transactions evidenced by balancing daily
Ensure assigned cash drawer is kept secure at all times
Keep cash drawer within assigned drawer limits
Balance ATM, vault, etc. as assigned
Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers
Support the overall sales effort by referring customer to others within the bank for financial solutions
Participate in retail product campaigns the bank initiates
Open new accounts or close accounts for customers
Complete and submit maintenance requests on behalf of customer
Answer customer questions knowledgeably or take initiative to seek out answers on behalf of the customer
Work as one collective bank team and assist in other departments as needed
Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy
Complete training as needed or required
Other duties as assigned