Customer Service Representative - Seasonal
About The Position
The Customer Service Representative provides prompt, professional service to customers while coordinating product availability and delivery logistics. This role ensures a smooth customer experience by effectively managing orders, resolving issues and communicating across teams. VCNA Prairie, part of Votorantim Cimentos North America (VCNA), is a global building materials and sustainability solutions leader. With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future. Every day, we have the chance to accomplish something new and you're invited to be part of it.
Requirements
- High School Diploma or equivalent required
- 1–2 years of customer service or related experience, or equivalent combination of education and experience
- Strong interpersonal and communication skills
- Ability to read and interpret technical procedures
- Effective written communication skills, including report writing
- Comfort presenting information and responding to questions from customers, managers and the general public
- Ability to apply concepts such as fractions, percentages, ratios and proportions to everyday business situations.
Nice To Haves
- Bilingual (Spanish) preferred
Responsibilities
- Respond to incoming customer calls in a timely and courteous manner
- Accurately enter and process customer orders in the system
- Coordinate delivery schedules based on customer needs and fleet capacity
- Resolve customer inquiries and issues efficiently and professionally
- Maintain clear communication with internal teams regarding order status and logistics
Benefits
- Safety first -and always!
- Results-oriented culture that values being open, honest, and authentic.
- Opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
