Customer Service Representative

Maersk•Dayton, OH

23d•Onsite

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

One year of experience in a customer service-based setting handling incoming calls and emails, utilizing troubleshooting and problem-solving skills to provide resolution.
Experience with Microsoft Office Suite, specifically Word, Excel, and Outlook
Must be reliable, punctual, and professional
Must be fluent in English
Must be authorized to work for any employer in the U.S.

Nice To Haves

Warehouse management system and logistics experience preferred but not required

Responsibilities

Assist customers with requests and inquiries via email and light phone.
Supervise assigned accounts.
Deliver Customer expectations.
Committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise.
Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment and receiving tallies.
Compile and submit accurate, regular, and timely reports as requested.
Provide customer statistics regarding shipments via email.
Report and document any irregularities to management immediately.
Prepare inbound and outbound paperwork
Retrieve and deliver paperwork to the control room in the warehouse
Will handle electronic and physical filing
Willing to assist other departments, including warehouse clerk if necessary.
Other duties as assigned.