Customer Service Representative - JBG

Albertsons Companies • Anchorage, AK

1d • Onsite

About The Position

As a Customer Service Representative, you are a cut above the rest, ensuring the day-to-day operations of the department run smoothly, while engaging with your team. To truly be successful in this position, you need to value teamwork & camaraderie, recognize each other’s contributions, and support your team’s growth. Our business is ever growing; not only do you get to be a part of that growth, but you will get to learn and adapt along the way. The possibilities are endless as a Customer Service Representative, as you and your team deliver outstanding customer service daily to earn customers for life. We build belonging by creating a diverse and inclusive workforce, so if this resonates with you, come bring your flavor and join our team!

Requirements

• Ability to work specified shift
• Ability to follow work procedures and safety rules
• Ability to effectively communicate verbally and in writing with associates and/or customers
• Ability to operate word processing applications
• Ability to operate spreadsheet software applications
• Ability to operate various office equipment as needed

Responsibilities

• Order entry, upload
• Creating, processing customer invoices
• Assisting sales/warehouse with invoicing, order placements
• Receiving of purchase orders, vendor invoices
• Customer service maintenance - mailing new tags, new item spreadsheets, discontinued items and price changes
• Item maintenance – price data, pack sizes and discontinued item adjustments
• Assist with customer phone calls
• Resolve product or service problems by clarifying the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
• Maintain customer records by updating account information
• Contribute to team effort by accomplishing related results as needed
• Perform additional duties as assigned by management

Benefits

• Diverse & Inclusive Work Culture
• Competitive Wages
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Bonus Eligible, where applicable
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees