Customer Service Representative October 2026

Paper Alternative Solutions • Latham, NY

12d • Onsite

About The Position

This is an in-office position. Paid Training starts in October! Apply today! Fast hiring decisions (typically within 24 hours of interview)! We are looking for bilingual customer service representatives. Bilingual candidates and recent college grads are strongly encouraged to apply. As a Call Center Representative, you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Requirements

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system.
• Interpersonal skill to respond in a concise and courteous manner.

Nice To Haves

• Fluent in Spanish and English.

Responsibilities

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems.

Benefits

• Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed