Customer Service Representative (Flexible Working Hours)

Destination Pet • Cary, NC

2d

About The Position

Destination Pet is hiring a Customer Service Representative at Pet Palace Cary to provide welcoming, attentive service to pet parents and their pets. The role supports a pet-care facility offering services such as day care, boarding, grooming, training, and veterinary care. The representative assists clients in person and by phone, helps coordinate pet arrivals and departures, maintains client records and a clean lobby, and supports the wider team. The position involves frequent standing and walking, lifting up to 40 pounds, and exposure to cleaning supplies, pet hair, and animal accidents. Evening, weekend, and holiday availability is required.

The role pays $12–$15 per hour depending on experience, plus tips. Destination Pet offers telehealth, a 401(k), pet insurance, and access to earned wages through DailyPay. The position reports to the General Manager.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Availability to work evenings, weekends, and holidays.
• Ability to stand, walk, climb stairs, and lift up to 40 pounds.

Nice To Haves

• Previous customer service or retail experience.
• At least 2 years of customer service experience preferred.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and multitask while assisting clients.
• Tour prospective clients through the facility and sell services.
• Ensure current vaccination records are on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• DailyPay access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED