Customer Service Representative - West Palm Beach, FL
Waste Pro USA•West Palm Beach, FL
•Onsite
About The Position
As a Customer Service Representative, you’ll be the voice of Waste Pro, helping residential and commercial customers with service needs, account support, billing questions, and solutions that make a difference. You’ll handle inbound calls, retain customers through outstanding service, and work closely with Operations, Sales, and Billing to create a seamless customer experience.
Requirements
- Strong communication and customer service skills
- Ability to multitask in a fast-paced call center environment
- Positive attitude and problem-solving mindset
- Comfortable handling approximately 100 inbound calls daily
- Team player with a desire to grow and learn across departments
- Basic computer and data entry skills
- Ability to manage a high volume of inbound calls with professionalism, efficiency, and strong customer service skills
- Excellent verbal, written, and analytical communication abilities
- Proficient in Microsoft Office with strong computer and typing skills
- Strong multitasking and organizational abilities in a fast-paced environment
- Ability to remain calm under pressure while treating customers and team members with professionalism and respect
- Skilled in identifying issues, problem-solving, and providing timely resolutions
- Ability to prioritize tasks and effectively manage daily work activities
- Capable of working independently and collaboratively to exceed call center performance standards
- Strong team-oriented mindset with the ability to balance individual responsibilities while contributing to a positive work environment
- Adaptable and flexible in handling changing priorities, challenging customer interactions, and service-related situations with professionalism and urgency
Responsibilities
- Answer high-volume inbound calls with professionalism and positivity
- Assist customers with service requests, account updates, and issue resolution
- Provide quotes and set up new customer accounts
- Retain customers by offering solutions and alternatives to cancellations
- Identify opportunities to recommend additional products and services
- Communicate effectively with internal teams to resolve concerns quickly
- Maintain accurate customer records using company systems
- Meet performance goals for response time, productivity, and service quality
Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off and sick time
- 401(k) retirement plan with company match
- Employee assistance programs and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
