Spanish/English Customer Service Representative

Sutherland • Memphis, TN

9d

About The Position

Sutherland is looking for team-oriented and results-driven individuals to join as BILINGUAL (EN/SP) Customer Service Specialists. These individuals will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection, and liquidation for assigned portfolios. The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of analytical and problem-solving skills, with a commitment to building a better you.

Requirements

• High School Diploma (required)
• Fluent in English and Spanish (required)
• Ability to type a minimum of 30 WPM
• Previous experience in customer service, retail services, and call contact environment
• Strong organizational and problem-solving skills
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
• Eligible to work in the USA

Responsibilities

• Analyzing payment history/notes and clearly communicating account statuses to customers
• Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
• Promptly report/refers sensitive and complex issues to the Team Leader
• Documenting all activities in accordance with established procedures in a clear and concise manner

Benefits

• Top-notch paid training
• Unlimited advancement opportunities
• Rewarding benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED