Spanish/English Customer Service Representative
Sutherland•Memphis, TN
•Onsite
About The Position
Sutherland is seeking team-oriented and results-driven individuals to join as BILINGUAL (EN/SP) Customer Service Specialists. These individuals will be responsible for efficiently managing client accounts, including account handling, maintenance, collection, and liquidation for assigned portfolios. Sutherland is dedicated to providing professional work opportunities that foster the development of analytical and problem-solving skills, with a commitment to employee growth.
Requirements
- High School Diploma (required)
- Fluent in English and Spanish (required)
- Ability to type a minimum of 30 WPM
- Previous experience in customer service, retail services, and call contact environment
- Strong organizational and problem-solving skills
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills
- Excellent attention to detail
- Working knowledge of Microsoft Windows, Word, and Excel
- Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
- Eligible to work in the USA
Responsibilities
- Analyzing payment history/notes and clearly communicating account statuses to customers
- Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
- Promptly report/refers sensitive and complex issues to the Team Leader
- Documenting all activities in accordance with established procedures in a clear and concise manner
Benefits
- Supportive team environment
- Top-notch paid training
- Unlimited advancement opportunities
- Rewarding benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
