Customer Service Representative

Uproot Clean

20d • Remote

About The Position

Love helping people and solving problems fast? We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands-on role where responsiveness, empathy, and execution matter every day.

About Uproot Clean
Uproot Clean is a fast-growing, performance-driven consumer brand built for pet owners. We create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainability.

Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.

The Role
This is a high-volume, execution-focused role. You will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human responses.

You are not just answering tickets—you are shaping how customers experience the brand.

This Role Is For You If:
You communicate clearly, empathetically, and efficiently
You are comfortable handling high volumes of customer interactions
You stay calm under pressure and solve problems quickly
You pay attention to details and don’t let things slip
You take ownership of issues until they are fully resolved
You are comfortable working independently in a remote environment

This Role Is NOT For You If:
You avoid dealing with difficult customers
You prioritize speed over accuracy and quality
You are not comfortable multitasking across platforms

Requirements

• Experience in customer service (ecommerce or DTC preferred)
• Strong written communication skills in English
• Experience handling social media interactions is a strong plus
• High attention to detail and ability to multitask
• Comfortable working in fast-paced environments
• Fixed, professional setup required (stable internet + backup plan)

Responsibilities

• Manage and respond to customer inquiries via email and support platforms
• Ensure fast, accurate, and high-quality responses at scale
• Maintain a consistent and professional brand voice
• Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok
• Engage with the community while maintaining brand tone and consistency
• Process order changes, cancellations, refunds, and exchanges
• Ensure all actions follow company policies and are accurately executed
• Handle complaints with empathy and clarity
• Investigate issues thoroughly and provide complete resolutions
• Share customer feedback and recurring issues with internal teams
• Help identify patterns that can improve product or operations

Benefits

• Fully remote
• Paid time off
• Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire
• Ownership & autonomy - trusted to build and execute strategy
• Professional development - opportunities to learn and grow with the business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed