Customer Service Representative

Kirby Corporation•New Iberia, LA

2d•Onsite

About The Position

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. This role involves processing requests for quotes, entering customer orders, computing prices and discounts, and ensuring timely delivery of shipments. The position also requires a focus on safety, understanding and influencing safety performance, and adhering to the Safe Work Policy.

Requirements

High School or better.
Ability to read technical manuals
Ability to interpret exploded diagrams of mechanical assemblies
Ability to troubleshoot and identify complex mechanical problems
Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
Knowledge of Microsoft Office and Oracle

Nice To Haves

Forklift training

Responsibilities

Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Ascertains and verifies credit rating of customer and applies to quotation or order.
Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
Computes price, discount, and shipping charges as required.
Initiates purchase requisitions.
Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Follows up on orders to ensure delivery by specified dates.
Recommends type of packing or labeling needed on order.
Resolves customer complaints within limits of authority.
Enters ordered parts on sales orders and prints pick tickets for such parts.
May require forklift training.
Other duties as assigned.
Develop relationships with coworkers to better understand the processes and culture that affect safety.
Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
Thoroughly knowledgeable of Safe Work Policy.