Customer Service Representative

FS Builder Resources•Gibsonton, FL

5d•Onsite

About The Position

The Customer Service Department plays an important role in the company and works closely with all departments to provide an excellent customer experience. The Customer Service Representative communicates regularly with internal and external customers by telephone and email. This position is responsible for addressing questions, resolving issues, collecting and entering information, and processing orders for installation and repair. The successful candidate will be organized, accurate, responsive, and able to manage multiple priorities in a fast-paced environment.

Requirements

Strong customer service and interpersonal skills.
Strong written and verbal communication skills.
Accurate data-entry and proofreading skills.
Strong attention to detail.
Ability to manage multiple tasks, deadlines, and changing priorities.
Ability to work independently and collaboratively as part of a team.
Ability to communicate professionally with customers, homeowners, builders, sales representatives, and internal employees.
Ability to work with a sense of urgency in a fast-paced environment.
Basic computer skills and experience using email, data-entry systems, and standard office software.
Basic reading, writing, and mathematical skills.
High school diploma or GED required.

Nice To Haves

Typing speed of at least 40 words per minute preferred.
Knowledge of flooring, installations, or new-home construction is a plus.
College coursework or a college degree is a plus.
Three to five years of customer service, order-processing, administrative, or related experience preferred.

Responsibilities

Enter customer, homeowner, and job information accurately into orders and company systems.
Transcribe selection sheets for installations and repairs.
Create and process installation and repair work orders.
Review and proofread orders, documents, and data for accuracy and completeness.
Respond to emails in a timely and professional manner.
Answer incoming telephone calls and promptly return missed calls and voicemail messages.
Update records when selections change or installations are rescheduled.
Respond to customer and homeowner questions regarding orders, installations, repairs, and scheduling.
Research and assist with resolving customer service concerns.
Communicate order updates and relevant information to internal departments.
Complete daily assignments and meet established deadlines with a sense of urgency.
Support teammates and assist with departmental responsibilities as needed.
Operate standard office equipment, including computers, telephones, printers, scanners, and copiers.
Maintain the confidentiality of customer, employee, and company information.
Follow company policies, procedures, and applicable confidentiality requirements.
Perform other duties as assigned based on business needs.