Customer Service Representative DJS

Wisconsin Stamping & Manufacturing•Hartford, WI

6d•Onsite

About The Position

The Customer Service Representative assists the Operations and Sales Departments with administrative support through timely and accurate processing of orders, communication and coordination with customers' other departments. DJS Manufacturing is a privately-held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to provide products and services that meet our customers' needs in a timely fashion with the highest level of quality and value. Our capabilities at DJS are constantly expanding and currently include CNC machining, full metal fabrication (laser, brake, welding), painting, integrated assemblies and more. Our facility includes the latest in manufacturing technology and equipment.

Requirements

A High School Diploma/GED equivalent required
One to three years related experience
Excellent customer service skills and phone etiquette
Computer skills - MS Office - Outlook, Word and Excel as well as company's ERP software
Organized and detailed oriented
Flexible and responsive with a strong teamwork orientation
Strong verbal and written communication skills
Positive, 'can do' attitude
Ability to work independently

Nice To Haves

Certificate from college or technical school.

Responsibilities

Build and maintain customer loyalty by providing prompt friendly service
Support the sales team in a variety of tasks as required
Reviews orders for accuracy and completion
Issues production shop orders for the production of inventory to fulfill the customer's orders
Informs customer of shipping date and any possible delays
Notifies appropriate department of order and shipping date
Verifies customer information is correct and up-to-date
Checks customer account for credit and outstanding payments
Assists with coordinating logistics for outside processing and purchasing
Other duties as assigned