Customer Service Representative
About The Position
Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further! Be our Customer Service Representative at Lifemark Physiotherapy Church Street, a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with you, we want to hear from you! At Lifemark, we walk the talk of our company's Core Values: "We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here."
Requirements
- High School Diploma, G.E.D. or equivalent.
- Excellent customer service skills and telephone etiquette.
- A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinic setting.
- New Graduates are welcome to apply.
- Excellent English communication and interpersonal skills.
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
- Flexible and adaptable to change.
Nice To Haves
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
Responsibilities
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
Benefits
- Competitive compensation package
- Excellent benefits program for permanent full-time employees
- 30% employee discount at Shoppers Drug Mart
- Employee Stock Purchase Plan
- Paid wellness and vacation days for our full-time permanent employees
- Employee Referral Bonus Program
- Pathways for leadership opportunities
- GoodLife Fitness discount
- Mentorship opportunities for personal and professional growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
