Customer Service Representative - Intermodal Trucking

OOCL USA Inc•Portsmouth, VA

12d•Onsite

About The Position

Maritime Delivery Services (MDS), an OOCL Company, is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors. This full-time position is Monday-Friday, 8:00 am – 5:00 pm.

Requirements

1 year experience in Intermodal trucking office experience
Strong data entry skills

Nice To Haves

Port of Virginia site experience
General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
Strong communication and interpersonal skills
Be a team player - Interacts effectively with people externally and internally
Proficiency in MS Word, MS Excel and MS Outlook

Responsibilities

Ability to work with drivers, assisting, and finding solutions
Set appointments with customers to maximize daily productivity
General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
Input new loads in system
Keep dispatch system updated with contact info and shipment delivery instructions
Provide assistance to external/internal customers regarding inland transportation and company standards
Measure and report performance of basic intermodal initiatives
Assist customer service with timely capacity changes and reschedule appointments as needed
Maintain and update dispatch system in accordance with Port of Virginia site
Manage drivers with service issues, ELD issues, safety concerns
Compile and process paperwork for quarterly fuel tax reporting