Customer Service Rep(08810) - 311 Harris Ave
About The Position
At Domino’s, Customer Service Representatives help provide exceptional customer service and contribute to the team’s Heightened Time Awareness standards: answering every phone within two rings, getting orders into the oven in less than three minutes, and sending delivery orders out within fifteen minutes. The role includes serving phone-in and carryout customers in a friendly and professional manner, as well as learning to make pizzas and use the company’s products and equipment. Training is provided through online courses and hands-on instruction, including training on Domino’s Pulse point-of-sale order system. A separate training program is available for employees interested in becoming managers. Employees are expected to demonstrate Domino’s Perfect Image standards. Domino’s provides uniform shirts and hats; employees must supply and wear qualifying black pants, shorts, skirts, or capris. Applicants are pre-screened through background checks and basic urinalysis drug testing.
Requirements
- Positive, friendly attitude.
- Exceptional customer service skills.
- Ability to communicate with customers in a friendly and professional manner.
- Must meet the specified clothing requirements: black pants, shorts, skirts, or capris; denim, corduroy, stretch, yoga, and sweatpants materials are not permitted.
- Must complete pre-employment screening, including HireRight and national crime and sex offender background checks, and basic urinalysis drug testing.
Responsibilities
- Answer phones within two rings or less as part of the team’s Heightened Time Awareness standards.
- Help ensure orders are placed in the oven in less than three minutes.
- Help ensure delivery orders are out the door in less than fifteen minutes.
- Provide friendly and professional service to phone-in and carryout customers.
- Learn to use Domino’s products and equipment, including the Domino’s Pulse point-of-sale order system.
- Demonstrate and model Domino’s Perfect Image standards at all times.
- Participate in online courses and hands-on training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
