Customer Service Representative

The Republic of Tea • Nashville, IL

10h • Onsite

About The Position

The Republic of Tea is a progressive and socially conscious business recognized as a leading purveyor of nearly 400 all-natural premium teas, herbs and gifts. We enrich people’s lives through great-tasting teas, education and innovation while championing a “Sip by Sip Rather Than Gulp by Gulp” lifestyle. In keeping with our whimsical identity as an independent Republic, we refer to our employees as Ministers, sales representatives as Ambassadors, consumers as Citizens and our retail partners as Embassies. As a family-owned company, we are dedicated to sharing our prosperity through meaningful philanthropic partnerships and creating opportunities for learning and growth within our TEAm. Join us and become part of a collaborative, purpose-driven culture—where you can grow your career, expand your network, and help lead the tea revolution. The Customer Service Representative is a non-exempt, entry-level role responsible for delivering exceptional service to The Republic of Tea Citizens (customers) across multiple communication channels, including phone, email, chat, and online portals. This position supports order processing, responds to routine customer inquiries, and assists with basic account maintenance while ensuring accuracy, professionalism, and adherence to established service standards in a fast-paced environment.

Requirements

• High School diploma or equivalent.
• Minimum of one (1) year of customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook.
• Basic understanding of ERP systems and order fulfillment processes, or the ability to learn quickly.

Nice To Haves

• Experience in a call center or customer contact environment.
• Prior experience with order entry or consumer goods organizations.
• Familiarity with multi-channel customer service platforms.

Responsibilities

• Respond to incoming customer inquiries via phone, email, chat, fax, and online portals.
• Accurately enter and process customer orders across all ordering channels.
• Assist with managing customer accounts and maintaining accurate customer data within internal systems.
• Resolve routine customer questions and concerns using established guidelines and procedures.
• Escalate complex or non-routine issues to senior team members or supervisors as appropriate.
• Provide back-up coverage for the customer service switchboard as needed.
• Meet or exceed established daily productivity, quality, and service level goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED