Customer Service Representative

Tailor Made Pest and Wildlife • Louisville, KY

2d • Onsite

About The Position

Customer Service Representative (CSR) / Operations Coordinator for Tailor Made Pest and Wildlife, a fast-growing, locally owned company specializing in pest and wildlife solutions. This role is the control center of the business, managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience. It is a full-time, in-office position located in Louisville, KY.

Requirements

• Strong phone presence and communication skills
• Highly organized and able to multitask
• Comfortable working in a fast-paced environment
• Tech-savvy and quick to learn new systems
• Problem solver with attention to detail
• Sales mindset
• Fast-paced and high energy
• Confident on the phone
• Comfortable asking for payment
• Able to handle multiple things at once
• Motivated to grow with a company

Responsibilities

• Answer inbound calls, texts, and web leads quickly and professionally
• Convert incoming leads into scheduled services
• Follow up on missed calls and unsold opportunities
• Communicate with urgency and confidence
• Build and optimize technician routes daily
• Keep schedules full and efficient
• Adjust schedules in real-time as needed
• Communicate ETAs and updates to customers
• Collect payments and update cards on file
• Follow up on past-due balances
• Maintain accurate customer records in CRM
• Support technicians with job details and updates
• Manage job queues and daily tasks
• Coordinate with team to ensure smooth operations

Benefits

• $20–$25/hour (based on experience)
• Sales commission opportunities
• Simple IRA retirement plan
• Supplemental health benefits available
• Paid holidays & PTO
• Full-time position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed