Customer Service - High Volume - On-Site - 7:30a - 4p
About The Position
We are looking for a detail-oriented Customer Service Representative (CSR) who thrives in a busy environment, loves solving problems, and can handle a high volume of emails and phone calls with professionalism and a great attitude. As a Customer Service Representative, you’ll play a key role in keeping our customers happy and our operations running smoothly. Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.
Requirements
- High School Diploma or GED (required)
- Minimum of 1 year in customer service, call center, or a related field
- Strong computer skills, including Microsoft Outlook, Word, and Excel
- Positive, dependable, and adaptable - someone who brings a “can-do” attitude to a fast-paced, team-oriented environment
- Comfortable managing a large volume of emails and calls each day, staying organized under pressure
Nice To Haves
- A year of more of experience in foodservice, distribution, or similar industry
- Demonstrated success in a high-volume, multi-tasking customer support role
Responsibilities
- Accurately entering customer orders, credits, and invoices in a timely manner
- Responding quickly and professionally to customer inquiries via phone and email
- Troubleshooting order or delivery issues with care and efficiency
- Partnering with vendors to request samples and provide solutions
- Working with other departments to ensure continuity of service
- Managing administrative tasks such as checking pricing, handling special orders, etc
- Attending regular team meetings and training sessions to stay sharp and informed
- Collaborating across departments to ensure every customer has a great experience
Benefits
- Competitive pay and benefits
- Day 1 Health & Wellness Benefits
- Employee Stock Purchase Plan
- 401K Employer Matching
- Education Assistance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
