Customer Service Representative

Apple Outdoor Supply•Camp Hill, PA

18d•Onsite

About The Position

Apple Outdoor Supply, a division of Blevins, Inc., is seeking a Customer Service Representative at their Camp Hill, PA branch. The primary focus of this role is to deliver top-notch customer service that meets or exceeds high standards, ensuring a seamless, efficient, and satisfactory experience for customers. This role is also critical in driving sales and achieving business goals. Apple Outdoor Supply, established in 1997, is a wholesaler of Shed, Barn, & Playset hardware and essentials, operating under the umbrella of Blevins, Inc., a family-owned company headquartered in Nashville, TN. They pride themselves on employee well-being and growth, supporting continuous improvement and diversity, with teamwork being a core value.

Requirements

High School or equivalent education
Data Entry skills required
Basic PC skills required, including proficiency in MS Office and internet applications
Prior customer service background required
Great organizational skills required
Professional phone etiquette skills a must
Ability to consistently maintain orderly paperwork

Nice To Haves

Familiarity with hardware and building supplies is a plus.
Acumatica experience is a plus

Responsibilities

Utilize provided reports to enhance inside sales
Maintain and nurture an established customer base through regular outreach via calls and emails, ensuring consistent communication and support.
Handle order entry and preparation of quotes with accuracy and efficiency, ensuring timely processing of customer requests.
Address customer inquiries and concerns promptly, providing solutions that uphold our commitment to excellent service.
Perform various administrative duties
Work hand in hand with the Outside Sales force.
Stay informed about our product offerings and industry trends to provide knowledgeable support to customers.