Customer Service Representative (Full-Time)

Adaptive Teams

8d•Remote

About The Position

This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. This role is fully remote and requires the ability to make high-volume inbound and outbound auction-related calls using approved scripts. The representative will clearly explain auction details, deadlines, and next steps, document call outcomes and tenant responses accurately, and complete multiple call attempts and follow required follow-ups. Handling sensitive or escalated conversations with empathy and professionalism, while staying compliant with timelines, legal requirements, and internal policies, is crucial. The role also involves flagging trends, issues, or concerns to team leads and assisting with additional outbound call projects as business needs shift.

Requirements

Strong verbal communication and active listening skills
Ability to stay calm in high-stress or sensitive conversations
Comfortable working independently and managing your time
Basic computer skills and experience with CRM or call systems
Sharp attention to detail—especially with documentation

Nice To Haves

Previous call center, customer service or outbound calling experience

Responsibilities

Make high-volume inbound and outbound auction-related calls using approved scripts
Clearly explain auction details, deadlines, and next steps
Document call outcomes and tenant responses accurately in the system
Complete multiple call attempts and follow required follow-ups
Handle sensitive or escalated conversations with empathy and professionalism
Stay compliant with timelines, legal requirements, and internal policies
Flag trends, issues, or concerns to team leads
Jump in on additional outbound call projects as business needs shift