Customer Service Representative - Full Time

Tidal Wave Auto Spa • Thomaston, GA

3d • Onsite

About The Position

The Customer Service Team Member will engage with customers to address inquiries, resolve complaints. This role requires excellent communication skills, attention to detail, and a positive attitude.

Requirements

• Pass a drug test and criminal background check.
• Legally eligible to work in the United States.

Nice To Haves

• Excellent verbal and written skills, with proper grammar and a friendly demeanor.
• Basic knowledge of Microsoft Outlook, Word, Excel; adaptive to new technology.
• Vital for paperwork and customer interactions.
• Ability to resolve customer issues while adhering to company practices.
• Positive, respectful attitude with the ability to work harmoniously with colleagues.

Responsibilities

• Provide exceptional service via phone, explaining services and billing, addressing problems, and directing calls appropriately.
• Ensure accurate records are kept and necessary reports are prepared.
• Maintain customer account information on the computer system.
• Record customer calls and inquiries using a tracking form.
• Professionally communicate with external customers and internal colleagues.
• Offer initial support and answer inquiries regarding electronic delivery channels, such as email.
• Timely follow-up on issues requiring additional resources for resolution.

Benefits

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.
• Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed