Customer Service Representative

Transcat•West Carrollton, OH

8d•Onsite

About The Position

The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

Requirements

Excellent verbal and written skills
Must be able to work with others
Must be able to multitask
Must be detail oriented
Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.
Verification of identity and employment eligibility
When applicable, a motor vehicle driving record report

Responsibilities

Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times
Drive high quality customer deliverables and post sales customer functions relating to calibration service support
Work in accordance with company policies and procedures and generally accepted business and technical standards
Safeguard Company and customer equipment, material and information learned in execution of duties
Controls order processing workflow in multiple business systems
Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions
Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
Answer customer questions regarding billings, delivery, ship dates, etc.
Relay general technical information to customers
Generate purchase orders for parts and services as needed
Maintain accurate, complete, and up-to-date department files and records on a timely basis
Coordinate daily driver pickup/delivery schedule
Actively support the company mission, goals, programs, and policies
Monitor and drive workflow and administrative turn times
Process units into the calibration lab software so that customer commitments are met
Prepare customer paperwork for shipments as required
Assist in shipping/receiving and TMS processing as required
Backup for onsite coordination
Other duties as assigned