Customer Service Representative

Seaside Plumbing • Bishopville, MD

21d • $19 - $22 • Onsite

About The Position

As a Customer Service Representative at Seaside Plumbing, you will be the first impression of the company, responsible for creating a warm, professional, and reassuring experience for every caller. This is a high-performance customer experience role where empathy, urgency, and communication are paramount. You will handle inbound and outbound communication via phone, email, and chat, manage customer information across multiple systems, and work closely with dispatch and field teams to ensure smooth operations. The role requires maintaining speed, accuracy, and attention to detail in a fast-paced environment, with the goal of turning uncertain customers into confident, loyal ones. This position offers significant investment in customer communication and experience training, personal and professional development, and fosters a supportive team environment, going beyond a typical call center job to represent the brand and create meaningful customer experiences.

Requirements

• High school diploma or GED
• 1+ years of customer service experience (call center experience a plus)
• Strong written and verbal communication skills
• Ability to navigate multiple systems efficiently
• Strong data entry and typing skills
• Strong problem-solving and follow-up skills
• Basic computer skills (Microsoft Office/Google Drive)
• Ability to assess situations quickly and act accordingly

Nice To Haves

• Call center experience

Responsibilities

• Answer incoming calls and assist customers with scheduling and service needs
• Create a warm, professional, and reassuring experience for every caller
• Handle inbound and outbound communication via phone, email, and chat
• Follow up with customers to ensure needs are met and expectations are clear
• Navigate multiple systems to input and manage customer information
• Turn frustrated or uncertain customers into confident, loyal ones
• Work closely with dispatch and field teams to ensure smooth operations
• Maintain speed, accuracy, and attention to detail in a fast-paced environment

Benefits

• Competitive pay: $19–$22/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Performance-based bonuses
• Profit sharing
• Paid vacation, sick time, and holidays
• Ongoing paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED