Customer Service Representative

Family Dollar•Charleston, WV

24d•Onsite

About The Position

Family Dollar is seeking a Customer Service Associate to deliver a positive shopping experience. The role involves assisting customers, handling sales transactions, maintaining merchandise and store presentation, receiving and replenishing stock, and helping ensure a safe, respectful, and welcoming environment. It also includes cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping store areas neat and presentable. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain cash security and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock according to productivity standards.
Maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Perform other duties as assigned.