Customer Service Representative

Shield California Health•Santa Fe Springs, CA

13d•$20 - $21•Onsite

About The Position

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for a Customer Service Representative in our Santa Fe springs, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Santa Fe Springs, CA. Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Requirements

2+ years customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills

Nice To Haves

Bilingual English/Spanish preferred

Responsibilities

Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
Enter orders into computer system in timely manner
Attend to walk in customers
Process authorizations and support documentation
Process support and sales incidents to maintain customer satisfaction levels
Resolve customer complaints
Upsell and cross-sell to meet customer needs