Customer Service Representative
About The Position
Island Pawplex is seeking a warm and friendly Customer Service Representative to be the first point of contact for clients and their pets. This role involves greeting customers, answering questions about services, and ensuring a positive experience for pets and their parents. The position requires excellent communication skills, a team-oriented attitude, flexibility with scheduling, strong organizational skills, physical stamina for handling dogs, and a passion for working with animals. The company offers benefits such as discounted daycare and boarding for personal pets, with additional benefits like medical, vision, dental plans, and 401k available for full-time employees. Pay starts at $15.50 per hour.
Requirements
- Excellent communication skills (phone, interpersonal, written) with proper spelling and grammar.
- Professional and friendly demeanor.
- Ability to work well with others.
- Flexibility in schedule, including willingness to work evenings, weekends, and holidays.
- Attention to detail and strong organizational skills.
- Ability to handle and transport dogs of all sizes by leash.
- Ability to remain upright and busy throughout a hectic shift.
- Passion for working with animals.
Nice To Haves
- Previous experience in a customer service role.
- Drive to meet and exceed client expectations.
Responsibilities
- Greet pets and their humans cheerfully upon arrival.
- Answer phone calls and emails with a positive attitude, providing information about boarding, grooming, and daycare services.
- Provide basic information about pet care and resort policies.
- Schedule appointments and manage reservations.
- Assist with check-ins and check-outs for daycare, boarding, and grooming.
- Contact veterinarians to obtain vaccine or other needed information.
- Use kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
- Communicate with grooming and kennel staff regarding dogs' needs.
- Escort pets to play areas, kennels, etc.
- Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, and cleaning windows.
- Keep the desk and surrounding areas clean and organized.
- Represent the company positively through the appearance of the office and oneself.
Benefits
- Discounted daycare and boarding for your own dog.
- Medical plans (for full-time employees).
- Vision plans (for full-time employees).
- Dental plans (for full-time employees).
- 401k (for full-time employees).
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
