Customer Service Representative
About The Position
As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment. Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements
- 6 months or more experience dealing with the public.
- Excellent communication skills to understand and effectively respond to callers.
- Analytical skills to rapidly review and interpret data.
- Excellent keyboarding skills with PC and Windows operating system
- Interpersonal skill to respond in a concise and courteous manner.
- Bilingual in Spanish and English is strongly encouraged.
Nice To Haves
- Recent college graduates are strongly encouraged to apply.
Responsibilities
- Receive telephone calls and provide responses to callers.
- Identify situations that require further research and monitoring.
- Record all interactions in Microsoft Dynamics Customer Service module.
- Advise supervisor of issues and problems.
Benefits
- Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
