Customer Service Representative - AL (56507)
Clearwater Solutions, LLC.•Greenville, AL
•$18 - $23•Onsite
About The Position
The Customer Service Representative will be responsible for providing exceptional service to our clients & customers and ensuring their satisfaction with our water and wastewater services.
Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to remain calm and professional in stressful situations
- Proficiency in using Microsoft Office Suite and other relevant software
- Good organizational and time management skills
- Ability to work independently and as part of a team
Responsibilities
- Respond promptly to all customer inquiries and complaints via phone, email, or in-person
- Provide accurate information about our services and processes to customers
- Maintain a positive and professional demeanor at all times, even in challenging situations
- Process service requests, receiving payments, billing inquiries, and other customer-related transactions
- Collaborate with other team members to ensure timely and efficient completion of customer requests
- Maintain detailed records of customer interactions and transactions
- Continuously seek opportunities to improve customer service processes and procedures
- Stay up-to-date with new technologies and advancements in the field of customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
