Customer Service Representative

Garage Door Medics • San Diego, CA

6d • $19 - $22 • Onsite

About The Position

Garage Door Medics is a people-first company with over 30 years of experience, grounded in honesty, empathy, and transparency. We are deeply connected to the San Diego community, giving back through various partnerships and committed to sustainability by recycling materials. Consistently rated among the highest in the country with over 5,000 five-star reviews, we have become a trusted local brand. In June 2025, we partnered with Guild Garage Group, an alliance supporting family-owned garage door service brands, allowing us to grow while retaining our identity and service excellence.

Requirements

• 1+ year in customer service.
• Exceptional communication and active listening skills.
• Highly organized, with strong multitasking and time-management abilities.
• Friendly, adaptable, and calm under pressure.
• High school diploma or equivalent required.

Nice To Haves

• Experience in home services, repairs, or tech is a plus.
• Familiarity with ServiceTitan is a plus (training provided!).
• A team player, driven by growth, collaboration, and goal achievement.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Listen with empathy and professionalism to resolve issues efficiently.
• Manage a high volume of inquiries with confidence and accuracy.
• Coordinate with techs and office teams to ensure smooth service delivery.
• Keep precise records of interactions, and proactively suggest additional services when appropriate.
• Become a trusted resource by deeply learning our services and offerings.

Benefits

• Competitive compensation: $19 - 22 per hour
• Supportive, values-driven environment that truly appreciates your contributions.
• Mentorship, training, and a clear path for advancement—promotion from within is our norm.
• Health, Vision & Dental benefits
• PTO
• Holidays
• 401(k) with match
• Employee perks and discounts on our services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED