Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Paradise, NV

3d•Onsite

About The Position

Rapid Cash is hiring a bilingual Customer Service Representative in Las Vegas, Nevada. In this entry-level, in-store role, you will help customers access financial services by building relationships, processing transactions such as check cashing, money transfers, and customer payments, and providing a positive customer experience. The company offers hands-on training, coaching, and development opportunities, including potential career advancement across its brands. The role includes customer service and account support, accurate transaction processing and data entry, cash and store security procedures, and participation in store and community activities. It requires regular in-person attendance, including weekends, and a full-time schedule of at least 40 hours per week. The stated wage is $19.70 per hour.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must complete a background check.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish ability; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.

Responsibilities

Connect with customers to cultivate lasting relationships and encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Complete ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and increases over time.
Relaxed business-casual dress code, including jeans and sneakers.