Customer Service Representative | South Jersey Area

HazTek•Medford, NJ

5d•Onsite

About The Position

HazTek is growing and hiring a Customer Service Representative in the South Jersey area. This role owns HazTek’s training and consulting customers from first inquiry through project completion and follow-up. The Customer Service Representative qualifies incoming opportunities, scopes training and consulting projects, and builds proposals with support from the Training and Consulting Manager. This role also handles the day-to-day account work these customers rely on, including purchase order tracking, issue resolution, and accurate records. This is a selling role accountable for outreach, follow-up, and growing revenue within the assigned book of business through upselling and cross-selling additional training and consulting services.

Requirements

High School Diploma, or equivalent.
Five (5) years of work experience in a customer-facing role.
Two (2) years of work experience in inside sales, account management, or sales support, including responsibility for quoting or proposals.
Demonstrated experience qualifying opportunities and following up on open quotes through to a decision.
Experience managing purchase orders, account records, or service tickets in a customer-facing environment.
Experience working with CRM systems, including opportunity and pipeline tracking.
Knowledge of customer service principles, methods, practices, and techniques.
Excellent verbal communication skills, including use of phone.
Excellent writing communication skills, including the ability to build a clear, accurate written proposal.
Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to ask questions that uncover customer needs and translate them into an accurate project scope.
Ability to ask for the business and follow up persistently without being prompted.
Ability to identify and resolve customer issues effectively.
Ability to build rapport.
Ability to operate in fast paced environment and change priorities quickly.
Ability to balance multiple priorities to meet expected response deadlines.
Ability to portray a positive, enthusiastic, and energetic demeanor.
Ability to work well both independently and as part of a team.
Ability to read, write, speak, and understand the English language.
Must be available during normal business hours, Monday through Friday, 8am to 5pm EST.
On occasion, must be available during non-business hours, including weekends, to support the needs of the sales and customer service department.

Nice To Haves

Experience selling training, education, or professional services.
Experience managing an assigned book of accounts or customer base carrying revenue responsibility.
Experience supporting companies in the construction industry.
Knowledge of the safety industry, including OSHA and other regulatory training requirements.

Responsibilities

Serve as the primary point of contact for HazTek’s training and consulting customers, owning the account from first inquiry through project completion and post-service follow-up.
Qualify incoming training and consulting inquiries by confirming scope, budget, timing, and decision-making authority before advancing an opportunity.
Scope training and consulting projects, gathering course requirements, class sizes, site conditions, scheduling constraints, and regulatory drivers needed to price the work accurately.
Build and deliver quotes and proposals, working with the Training and Consulting Manager to confirm technical scope, instructor and consultant availability, and pricing.
Present pricing and terms, address objections, negotiate within approved guidelines, and secure the signed agreement or purchase order.
Hand off booked work cleanly to the Training and Consulting Manager, operations, and instructors, confirming schedules, materials, and delivery details.
Maintain consistent outreach to assigned customers through calls, emails, and scheduled check-ins, meeting agreed activity and revenue targets.
Follow up on every open quote and proposal until the opportunity is won, lost, or formally closed out.
Identify upsell and cross-sell opportunities within existing accounts, including additional courses, refresher and recertification cycles, on-site delivery, and consulting services.
Monitor certification expirations, contract renewals, and recurring training requirements, reaching out ahead of the renewal date to retain and expand the business.
Introduce training and consulting customers to HazTek’s full suite of services and pass qualified staffing or field safety opportunities to the appropriate sales contact.
Maintain accurate, up-to-date opportunity and pipeline records in the Client Relationship Management (CRM) system, including stage, activity history, quoted value, and expected close date.
Report on pipeline, booked revenue, win rate, and forecast to the Vice President of Sales on a regular cadence.
Support purchase order (PO) tracking and reconciliation, ensuring accurate documentation, timely updates, and alignment with contracted pricing and terms.
Respond promptly and professionally to customer questions, concerns, and service requests, resolving issues or escalating them to the appropriate internal team.
Coordinate with operations and consulting leadership to troubleshoot service issues, confirm delivery details, and keep customers informed throughout an engagement.
Maintain accurate, up-to-date customer and account records in the CRM, including order status, contact details, and service history.