Customer Service Representative

PAS Associates•Lenoir, NC

20d•Onsite

About The Position

Print Dirt Cheap is seeking a friendly, organized, and customer-focused Customer Service Representative to join our team in Lenoir, North Carolina. As the first point of contact for many of our customers, you'll play an important role in creating a positive customer experience while supporting our production team. If you enjoy helping people, staying organized, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Requirements

Friendly, professional, and customer-focused
An excellent communicator, both verbally and in writing
Organized with strong attention to detail
Dependable and punctual
Comfortable multitasking in a busy office environment
Able to work independently and as part of a team
Proficient with computers and able to learn new software quickly
Committed to providing exceptional customer service

Nice To Haves

Customer service
Reception or front office support
Retail sales
Print shop or copy center experience
Administrative support
Order entry or data entry
Microsoft Office (Word, Excel, Outlook)
Cash handling or point-of-sale systems

Responsibilities

Greet customers in person, over the phone, and via email with professionalism and enthusiasm.
Answer customer questions regarding products, services, pricing, and order status.
Prepare estimates and enter customer orders accurately.
Process customer artwork and job specifications for production.
Coordinate with the production team to ensure orders are completed accurately and on time.
Communicate with customers regarding proofs, timelines, and completed orders.
Process payments and maintain accurate customer records.
Assist with filing, data entry, and general office support.
Help maintain a clean, organized, and welcoming front office.