Customer Service

Klamath Orthopedic Clinic•Klamath Falls, OR

4d•Onsite

About The Position

Klamath Orthopedic Clinic is searching for a dynamic individual with outstanding customer service skills to join our customer service team. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Requirements

High school diploma or GED required.
1 year customer service experience.
Ability to prioritize and multi-task
Easily adapts to change
Receptive to feedback
Thrives in a fast-paced environment
Outgoing friendly and compassionate
Enjoys teamwork and collaborative environment
Problem-Solver, solution-seeking mindset
Strong emotional intelligence and positive attitude
High level of personal accountability and integrity
Aptitude to learn and passion to serve others
Strong computer skills
Exceptional customer service skills, highly organized and detail oriented
Knowledge of medical insurance as it relates to medical practices

Nice To Haves

Associate or bachelor’s degree a plus.
Experience in a medical office setting preferred, but not required.

Responsibilities

Provide excellent customer service and serve as the first point of contact to patients and to the public in person or by phone
Navigate multiple data systems to research and/or record pertinent patient information into electronic health records and other support service platforms in compliance with clinic policies
Operate multi-line telephone system; route calls and respond to general inquiries
Register patients and insurance information with a high level of accuracy
Schedule patient appointments to various provider schedule templates ensuring the patient account contains current and correct demographics, valid authorization, and appropriate referral
Inform patient of documents or health history required at time of appointment
Provide patient with necessary paperwork either in person or by mail
In preparation for next-clinic appointments, review patient chart for accurate scheduling, add notes, import needed documents and/or or contact patients when authorization, referrals or other information is lacking
Adjust daily provider schedule to ensure accuracy in scheduling and visit preparedness
Contact patients to confirm next day's appointments
Perform check-in processes at time of patient arrival, collect and/or assist with paperwork
Accurately update patient demographics and insurance information after collecting insurance cards, workers compensation paperwork, motor vehicle information and photo identifications
Collect copays and balance payments as appropriate
Contact patients to facilitate visit rescheduling as provider schedules change
Communicate with patients and referring providers electronically, via fax and/or phone to schedule patients referred for specialty care
Practice confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements
Maintain organization in patient waiting areas, office files, and at the reception desk
Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed
Attend scheduled department and clinical meetings.
Additional responsibilities as needed by and in support of Klamath Orthopedic Clinic