Customer Service Representative

Newrez LLC•Fort Washington, PA

15d

About The Position

We are seeking high energy, reliable professionals to join our Customer Solutions team. Successful candidates will be responsible answering incoming calls from our homeowners, working with them on solutions that best meet their needs, and using problem solving skills that best fit the task at hand. Our Customer Solutions team is the face of our organization and we are interested in hiring individuals that are fully committed to providing exceptional customer service.

Requirements

1+ year(s) direct customer service experience
Excellent communication skills and ability to work with a diverse team
Ability to multi-task
Ability to identify process gaps and trends
Ability to maintain confidential information
Ability to use cognitive skills to determine resolutions to customer inquiries
Excellent work ethic and integrity
Detail-oriented, analytical, and extremely organized
Ability to work individually with minimal supervision
Computer proficient with various MS Office applications and efficient typing skills
Must become Company certified in compliance with the FDPCA
HS Diploma or equivalent
Must have a smartphone that meets Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Preferred knowledge of using OnBase
Flexibility concerning job functions and scheduling

Responsibilities

Answering inquiries from customers regarding their home loans
Provide solutions to questions that satisfies both our customers and Shellpoint
Identifying customer needs and providing information that meets the homeowner’s expectations
Provides ‘best in class’ customer service during every interaction with our homeowners
Maintaining set performance goals
Researching and fulfilling requests from callers
Completing transactions initiated by customer
Participate in continuous training to ensure you are updated on policies and procedures
Represent Shellpoint in a positive and professional manner