Customer Service Representative - Final Mile

NXTPoint Logistics•Grand Prairie, TX

2d•Onsite

About The Position

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. The Customer Service Representative will maintain all Client/Customer relations and correspond with internal team members as well as assisting internal leadership to create and uphold a cohesive customer experience. This position will also assist with system administration in completing processes and procedures.

Requirements

High School Diploma, GED, or equivalent required.
Minimum two (2) years’ experience in a customer service or call center environment required.
Solid mathematic and financial accounting principles.
Proficiency with all MS Word programs (e.g., Excel, Outlook) and ability to quickly learn new systems, if applicable.
Operates with a customer service mentality.
Ability to multi-task in a fast-paced environment.
Ability to work in a team environment and demonstrate flexibility and patience.
Excellent organization and problem-solving skills.
Excellent oral and written communication and interpersonal skills.
Ability to manage multiple party communications utilizing various forms of software technology.
Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Nice To Haves

Some college preferred.
Bilingual in Spanish preferred.

Responsibilities

Provides timely and accurate information in response to incoming customer, client, and agent phone calls and email messages
Addresses and responds to customer inquiries, researching issues further as needed and following up accordingly
Correspond with designated internal point of contact for customer relations and researching orders.
Updates and maintains appropriate systems with accurate and timely data in all platforms, including notes, relevant information, and conversations had with the customers
Attend Client requested calls and reviews as needed
Adhere to Client requirements and company policies
Assist customers and Client Representatives by coordinating services and updating appropriate systems.
Maintain information relevant for Client and/or internal reporting needs
May assist with internal operational procedures as necessary as they relate to customer activities
Provides backup to internal team members as needed