Customer Service Representative

Xotic Pc•Lincoln, NE

12d•Onsite

About The Position

Xotic PC builds premium custom gaming computers by hand in Lincoln, Nebraska. Every machine ships with a Lifetime Parts and Labor Warranty, meaning our customers trust us long after the sale. This role is crucial for maintaining that trust. The ideal candidate enjoys variety, problem-solving, and staying organized while managing multiple conversations simultaneously.

Requirements

Comfortable communicating clearly in writing and by phone.
Able to manage several open conversations or tasks simultaneously without losing track of details.
A fast, accurate typist, as a significant part of this job is written communication.
Careful about details such as order specifics, customer names, and request specifics.
Reliable and available during the November–December busy season.

Nice To Haves

Previous experience in a customer service, call center, or help desk role.
Familiarity with any ticketing or CRM software.
Interest in PC gaming or consumer electronics.

Responsibilities

Answer inbound phone calls from customers (approximately 30% of the day).
Respond to customer emails via a ticketing system (approximately 25% of the day).
Handle live chat conversations in real time (approximately 25% of the day).
Submit order changes and cancellations accurately on behalf of customers (approximately 12% of the day).
Follow up with customers through the CRM based on open requests (approximately 8% of the day).