Sr Customer Service Representative

MKS Instruments • North Logan, UT

1d

About The Position

As an Associate Customer Service Representative at MKS Instruments, you will partner with customer support in providing excellent communication to our external customers. In this role, you will report to the Supervisor, Customer Relations.

Requirements

• 5 years' Experience in customer service.
• Must have ERP experience preferably SAP, Outlook, and other Office applications.
• Able to lift up to 30lbs periodically

Nice To Haves

• Knowledge with CRM systems and practices
• Continuous improvement skills, Lean, Six Sigma, etc.
• An AA Degree is preferred but not required.
• Strong people skills and active listening.

Responsibilities

• Assist customers by performing the functions necessary to create and process RMAs, Sales Orders and Quotes.
• Engage with customers in a friendly tone and work to resolve any concerns, questions.
• Be self-starters who function well with minimal oversight.
• Be proactive, have the ability to multi-task, prioritize and manage time effectively.
• Work closely with Field Sales Engineers.
• Work closely with Calibration/Production Team.
• All other duties/tasks assigned by Management.

Benefits

• MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree