Customer Service Representative

INX International Ink Co.•Schaumburg, IL

7d•$23 - $25•Onsite

About The Position

This role offers a starting range of $23 to $25 per hour. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations. We are seeking for an experienced Customer Service Representative to work at our corporate office in Schaumburg. This position will work from 9AM - 5:00PM. The person in this role will manage and process orders received by email (mostly) and telephone from our external customers and INX employees. As a CSR you will be responsible for: Preparing orders for billing and related functions Receiving, investigating and responding to customer concerns about product, service or billing Performing consignment inventory and billing functions Preparing reports for management and customers Providing administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled Performing searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP Generating and resending emailed shipping or billing documents. Scanning documents. Tracking shipments for customers. Logging damaged shipments for credit or returns in S4. Invoice international shipments. Coding and processing vendor invoices Processing Computer orders, leases, obsolete

Requirements

High School graduate or G.E.D. equivalent
Excellent customer service skills
Effective communication with peers and customers
Good computer skills (intermediate) in MS Excel, Word, and Outlook
Excellent verbal, written, reading comprehension, and professional phone manner
Good math skills including fractions, decimals, percentages, and discounts
Excellent problem solver, involving several variables in standard situations
Minimum of 5 years of customer service experience.
Ability to work independently, as well as in a team, and multitask simultaneously.

Nice To Haves

Associate degree from 2-year college or trade school
SAP experience
Some accounts payable experience

Responsibilities

Manage and process orders received by email (mostly) and telephone from our external customers and INX employees.
Prepare orders for billing and related functions.
Receive, investigate and respond to customer concerns about product, service or billing.
Perform consignment inventory and billing functions.
Prepare reports for management and customers.
Provide administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled.
Perform searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP.
Generate and resend emailed shipping or billing documents.
Scan documents.
Track shipments for customers.
Log damaged shipments for credit or returns in S4.
Invoice international shipments.
Code and process vendor invoices.
Process Computer orders, leases, obsolete.