Customer Service Representative
About The Position
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
Requirements
- High school diploma
- 3 to 5 years of experience in a similar position
- Good analytical and problem-solving skills
- Ability to work in a dynamic environment with minimal supervision
- Knowledge of Microsoft Office and Gmail family software
- Ability to multitask
- Team player and ability to interact with various departments
- Fluent English
Nice To Haves
- Experience in optics
Responsibilities
- Respond to customer phone calls, emails, chats
- Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources
- Provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems
- Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs
- Manage daily service level reports
Benefits
- competitive bonus and/or commission plan
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
