Customer Service Representative

Performance Radiator Pacific•St. Louis, MO

18d•$16 - $18•Onsite

About The Position

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation, with a strong history of growth and success since 1988. We have expanded to twenty-nine branches across 16 states and Canada, building excellent relationships with top manufacturers. At Performance Radiator, we offer significant growth opportunities, great benefits, and a supportive team environment. We are committed to being a long-term employer by providing continuous training and certification to keep our employees current with industry advancements. We foster a culture where all voices are valued, regardless of tenure. Performance Radiator is an equal employment opportunity employer, committed to diversity and inclusion, believing that our differences make us stronger. We are currently seeking a Customer Service Representative to join our team at our St. Louis, MO office.

Requirements

High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of accounting software and Order processing systems.
Understanding of the sales process in computer and the relationship to distribution and customer service.

Nice To Haves

Product delivery experience

Responsibilities

Represents Performance Radiator in a professional manner to current and prospective buyers through inside phone sales, customer service, and retail sales.
Attends work on a consistent and punctual basis.
Maintains a clean and organized work station and assists in maintaining overall branch appearance.
Answers multi-line phones efficiently and in a time-conscious manner.
Presents product/service information to customers in a clear, concise manner.
Utilizes Ahoy software to provide quotes for every qualified customer inquiry.
Updates customer accounts as necessary.
Displays ability to overcome customer objections with a friendly demeanor.
Promptly reports any customer service issues to the Branch Manager.
Follows through from initial quote to the printing of the invoice and communicating delivery arrangements to the customer.
Is able and willing to locate parts not housed in inventory of the home branch.
Is responsible and accountable to follow procedures relating to customer payments.
Clearly communicates to co-workers through Invoicing Notes, verbal confirmation, and written communication.
Retrieves parts from the warehouse as necessary.
Communicates with Branch Manager and Outside Sales staff regarding changes in the marketplace communicated by customers.