Customer Service Representative

Waste Connections

8d•Onsite

About The Position

Kahut Waste Services, a Waste Connections company, is looking for a professional & positive Customer Service Representative with high energy to join our team in Clackamas, Oregon. This is an in-person position that requires attendance in a call center office setting. The role involves interacting with new or existing customers over the phone and by email, managing service changes, resolving disputes, and assisting with sales inquiries in a fast-paced, high call volume environment.

Requirements

Ability to read, write, comprehend and communicate in English required.
Minimum typing speed of 35 WPM (Words Per Minute) with 95% accuracy.
Working knowledge of Microsoft applications such as Word, Excel & Outlook.
Fast and accurate typing, in addition to 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.
General math skills required.

Nice To Haves

Ability to read, write, comprehend and communicate in Spanish preferred.
High school diploma or equivalent preferred.
2 years of customer service or call center experience preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes.
Become proficient in the use of proprietary operational systems.
Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.
Chat with customers to activate, discontinue, or change services.
Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
Deliver services to customers in a manner that promotes goodwill.
Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone & by email.
Engage or assist with sales for new or additional services.
Prorate customer accounts based on account service changes.
Assist in other areas as needed.